FAQ

We are listening to youMonday to Friday from 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.03.20.20.79.26.You can also send us an email to[email protected] And write to us: Etiq Store, ZI ROUBAIX EST, 8 rue de la plaine, 59115 LEERSYour account allows you to track your order online, view your purchase history, manage your delivery and billing addresses, and finally change your newsletter subscriptions.If you are an individual or an association you can create an account as an individual, your status will be asked at the time of creating your account.We have more than 1000 references in stock, if one of your products runs out, you will receive an email from us to tell you the time frame. We can also offer you an alternative to the product ordered.You can change your order before it is shipped, so just contact us and we can change your order subject to product availability.You can cancel your order before shipping by calling us on 03.20.20.79.36.You can apply by email or phone for less than 9 euros HT. The product will be mailed to you.You can pay for your order by credit card but also by cheque, transfer or administrative mandate. Your order will be shipped upon receipt of payment.We offer you the possibility to pay via the site with a secure link by credit card.To make a quote, simply create your customer account, add the desired products to your shopping cart and then select the "quote" payment method. To validate this quote, you can go to your order history and click "order again."Delivery to France metropolis takes place in 48-72 hours depending on the availability of the stock. See also the page DeliveryShipping costs are calculated based on the weight of the package and the delivery address, to find out the price of the postage, you can click "ask for a quote". The shipping costs are French from 450 euros HT.When your package is shipped, you will receive your tracking number, so you can log on to the carrier's website and track your package. If there is a delivery problem, please contact usDOM-TOM and foreign shipping: on quote, contact usIn the case of a return of goods at the customer's initiative, the return costs are entirely at the customer's expense. For more information, see ourTerms.In the case of a return for equipment defects, delivery errors (e.g. ref products...), or damage found at unpacking in the presence of the carrier and reservations taken and mentioned on the delivery voucher, the return costs are entirely at Etiq's expense. In all cases, the return must have received Etiq's agreement beforehand.Your invoice will be sent to you by email to shipping your order. Check your junk box if you haven't received it.- Any more questions? Don't hesitate to send us an email to[email protected]